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SHIPPING CARRIERS
DOMESTIC - AUSTRALIA POST
Cooke & Kin offers free shipping in Australia for all orders over $300.
Orders are packed every 2-3 days. Shipping Domestically in Australia is a standard delivery of 2-5 business days, if you are in a rural area please allow an extra 1-2 business days.
Please allow up to 24 hrs for the order to be processed prior to sending.
INTERNATIONAL - DHL
International Shipping with DHL is a flat minimum rate of $75. This is a standard delivery 7-15 business days. In some regions, this can take longer.
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We do not take responsibility for lost packages or damaged in transit. Please note prices are not inclusive of customs, duties and taxies. These are the responsibility of the customer.
Once your package has been sent, you will receive notification of this.
There may be delays during promotional periods and holiday seasons.
If you have any questions, else do not hesitate to connect with us via our contact page. We love hearing from you.
RETURNS & EXCHANGES
WE DO NOT ACCEPT EXCHANGES.
However RETURNS are available on all full priced items. RETURNS are available in conjunction with our welcome discount.
All items must be in original condition with all tags and hygiene stickers attached in original packaging. Garments must not be worn or washed.
Items must be returned within 14 days of receipt. Any received thereafter may be declined for refund. Your full refund will be processed within 3-5 business days of receiving.
Cooke and Kin is not responsible for return shipping costs or any lost in transit returns. Please include tracking and insurance to ensure your item is safe.
Non-returnable items: All SALE items or items purchased using SALE discount code as part of SALE are not eligible for Return.
If you have any questions, else do not hesitate to connect with us via our contact page. We love hearing from you.
TO INITIATE YOUR RETURN
1. Please email returns@cookeandkin.com with your order number and pieces you wish the return.
2. Fill in your returns form enclosed with your order.
Once received and approved your refund will be issued and funds will be deposited within 3- 5 working days.